When you become a partner with Orkatok we can staff as many agents as needed to meet the volume. We know that call volume increases at certain times of day and based on our Smart Analysis AI tools, we gauge and stay ready for such spikes, after marketing campaigns, even when there is an issue with a particular product. We offer a 24-hour live operator answering service. That means no matter how many people call your business or when they decide to call, your specially trained operators are at their service.
Do you have enough staff?
The great thing about working with Orkatok is that we have the staff and the resources to assist you. This eliminates the need for hiring additional employees internally, it reduces expense, and it increases your bottom line. When requests come in, whether via phone, email, or live chat, our agents will follow the protocols and information you have provided, and every client will receive the excellent care they deserve.
Will my calls be abandoned?
The average person will spend 1.2 years on hold. It is no wonder that 75% of all business calls are not completed on the first attempt! At Orkatok, we know that every dropped call is revenue lost. We are known for our efficient, expedient service, and we are committed to answering every call within 3 rings or less. With Orkatok on your side means no more missed opportunities or unhappy clients.
Are there any hidden charges?
We have the simplest pricing structure in the industry. That’s part of our ethos of being transparent with our clients. We only charge for live agent minutes rounded on a PER SECOND Billing basis. We do not charge for toll free numbers, text messages, call recordings, relaying of messages via email, text messages or fax. IVR and voicemail is free, and once the agent transfers the call to you, we stop the meter. Our packages are dependent on your usage and needs.
How do you ensure Quality?
It’s easy to manage quality control when you have a select team of professional call center receptionists fielding your inbound calls. Orkatok has a system of internal checks that monitors calls to ensure quality. In fact, 35% of our customer service representatives’ pay is determined by their performance. You only want the best for your business, and Orkatok guarantees that’s what you’ll get, higher quality with better service!
Do you offer online and social media solutions?
We have agents who are expert in social media applications, email, and live chat-based service. Your personalized staff does so much more than order processing and account maintenance. We can monitor your presence on recognized social media channels such as Facebook and Twitter, and if you don’t’ have time to manage, we can help! Email and live-chat is a breeze, and our replies are always prompt and helpful.
Is the free trial really free?
Yes, it’s really free! There are no catches, and no hidden agendas. We believe in our service, and we want you to feel the same way. Our ONE MONTH free trial offers you an opportunity to see how the highly trained operators at Orkatok can benefit your business.
Do I have to call to cancel service after the trial?
Absolutely not! Your trial ends after a month, and there is no obligation to buy. Orkatok does not take any credit card or billing information, so there is no risk and no reason to worry.
What if I don’t know how many calls my business receives per month?
That’s what is so great about our one month free trial – it will give you an idea of your average call volume. That way, you will have a pretty good estimate of what your monthly bill would be if you partnered with Orkatok. Our team can handle any call volume! So whatever the requirements, we have you covered.
Is my information safe?
We take security seriously. Our servers are hosted in a secure encrypted data center with 24-hour surveillance and biometric security. All message information is protected with encryption to keep your data safe.
Do I have to sign a contract?
With Orkatok, there is nothing to sign and no binding contracts. Our service is month-to-month. You are billed per minute, and you can adjust or cancel service at any time. But we know you won’t have to!