Live Chat or Web Chat is an important feature for any website or business and users find it the most efficient communication channel today. Be it an Ecommerce store, a SaaS product, an iOS application or a corporate business website, Live Chat adds great value to customer satisfaction and helps with sales funnel.
Live Chat not only makes your website more interactive but also allows your current and potential customers to connect with you right away and from anywhere in the world without incurring any costs. Similarly it increases your team’s productivity since one agent can handle multiple customer interactions simultaneously. In our live chat service, we can provide first level support and our handle all types of chat inquiries, for instance, assisting customers with purchase related questions, resetting account password, updating billing information etc.
We can work as part of your team and offer seamless live chat support. We have lot of experience working with several US, UK and Australia based companies and have worked with Ecommerce stores, Mobile Apps, SaaS applications and several other online services.
We have worked in Zendesk, Freshdesk, Intercom and several popular support systems.