Other Services

Virtual Assistant

Orkatok Offers Virtual Assistant services. A dedicated CSR will alswer all your calls and will work as a Virtual Receptionist for your business. We save you thousands of dollars every month by eliminating the need to hire an actual receptionist in the office.

Email Response Unit

Our skilled email support professionals can answer all your emails with appropriate and prompt replies. Our email support professionals are skilled in customer care, technical support, order fulfillment, verification, complete query resolution and resolving escalated cases.

Chat Support

Live Chat or Web Chat is an important feature for any website or business and users find it the most efficient communication channel today. Be it an Ecommerce store, a SaaS product, an iOS application or a corporate business website, Live Chat adds great value to customer satisfaction and helps with sales funnel.

Live Chat not only makes your website more interactive but also allows your current and potential customers to connect with you right away and from anywhere in the world without incurring any costs. Similarly it increases your team’s productivity since one agent can handle multiple customer interactions simultaneously. In our live chat service, we can provide first level support and our handle all types of chat inquiries, for instance, assisting customers with purchase related questions, resetting account password, updating billing information etc.

We can work as part of your team and offer seamless live chat support. We have lot of experience working with several US, UK and Australia based companies and have worked with Ecommerce stores, Mobile Apps, SaaS applications and several other online services.

We have worked in Zendesk, Freshdesk, Intercom and several popular support systems.

Sales Support

We can help your customers with signup / purchase process as well as answer product or service questions. We can also work on ad-hoc basis and assist during times of high volume like product launch or running promotional campaigns.

We can upsell as well as soft sell during a live chat conversation and our previous experience shows a positive increase in ROI when using Live Chat Service for Sales Support.

This type of support is specifically helpful during Black Friday and Cyber Monday as well as Christmas holiday seasons! You can get live chat support for a temporary period or opt for a long term collaboration, no contracts needed whatsoever!

Ticketing HelpDesk

We have the ability to manage a ticketing system for your business needs. We have our own ticketing system that sends updates to you on every generated ticket. We have a setup of a complete helpdesk that caters to all logging requirements for the tracking of any issues or reports.

Technical Troubleshooting Expert Division

For Level 1 and Level 2 voice support, we have a team of experienced staff that can help your customers resolve their issues that need technical experties. Use our services to boost your customer satisfaction scores and customer brand loyalty.

Data Entry

Data Entry is boring and takes time. Our data entry specialists have a precision and accuracy that beats the industry standard by miles. Your work will be done before you know it. Error free and hassle free work.

Lead Generation

Do you want leads generated for a specific industry? We got you covered! ORKATOK works to generate the right type of leads for your business to boost your business growth by targeting the right audience.

Order Taking

ORKATOK specializes in phone order taking. We have a team that has years or experience working with industry giants when it comes to phone order taking and e-Commerce. And the best part is the minimum pricing which you will not find anywhere else. This is a challenge.

Voicemail Boxes

We provide Voicemail Boxes to you when you want a specific number to only record voicemail messages without you having to worry about answering phones. You can check your mailboxes at your own convenience. A perfect get away for those who want to focus on things that really matter.

Inbound Sales

With our Inbound sales force, we have the best solutions available for you to increase your revenue by maximizing sales and offering upsells.

Social Media Management

Social media management is the process of managing your online presence on social media platforms like Facebook, Instagram, and Twitter by creating, publishing, and analyzing content you post. In addition, social media management includes engaging and interacting with social media users. Our experienced team of Social Media Management professionals ensures your presence is felt and your profile always looks positive and attracts new business for you.

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